Position Description:

Adventure Guides provide a 5-star experience for guests both in and out of their Escape Room Adventures, emphasizing quality customer service, excitement for the Adventure, and a kindness to all.

General Duties include:

  • Greeting each team member and assisting with the check-in process. 
  • Serving drinks and snacks in our lounge (if over 19).
  • Preparing and serving drinks and snacks in our lounge (if over 21).
  • Engaging groups of 2-14 people in conversation and explaining the rules and scenario of the game.
  • Monitoring both gameplay and team's overall attitude to ensure our customers have a 5-star experience every time.
  • Collecting the team in a timely manner at the end of their game and providing an upbeat outro and photo opportunity in the lounge.
  • Correctly resetting Escape Room Adventure between rounds, cleaning when necessary.
  • Reporting any issues in a timely manner to management.
  • End of night cleaning (including escape rooms, kitchen, bathroom, lounge, etc.) and restocking.

Job Requirements include:

  • Ability to sit for 60 minutes at a time without distractions while monitoring a group over video/audio surveillance.
  • Dependable work ethic and commitment to attendance.
  • Flexible schedule and/or ability to work nights and weekends. 
  • Willingness to accept constructive criticism and enact necessary changes in order to be a better Adventure Guide.
  • Ability to follow directions and ask questions as needed.
  • Must be able to handle physical activity such as deep cleaning, standing, crawling, bending, lifting 20-40 pounds, etc. as needed for the job. 
  • Must be able to reset numerous locks, puzzles, doors, drawers, shelves, props, etc. both ACCURATELY and QUICKLY between rounds. 
  • Willingness and ability to adhere to company policies and be guided by company's Core Values while at work. 

Skills and Abilities include:

  • Passion for Escape Rooms/entertainment experiences.
  • Desire to provide a 5-star experience to every team and guest.
  • Flexibility and teachability.
  • Great communication skills (conversing with guests, as well as giving clear hints and instructions).
  • Commitment to immersive atmosphere while running rooms.
  • Outgoing personality.

Pluses (but not required):

  • Prior experience playing escape rooms.
  • Prior experience in the customer service or entertainment industry.
  • Theater, improv, and public speaking experience.

Full-time and part-time positions are available. Benefits for full-time employees include health insurance, dental insurance, vision insurance, 401(k) program, PTO, and competitive pay.