Position Description:

Assistant Managers are tasked with working closely with the location manager, other assistant managers, COO, and CEO to ensure smooth daily operations at The Escape Room USA and a 5-star experience for every guest.

General Duties include:

  • Assisting the location manager in organizing, planning and implementing strategy, as well as day-to-day operations.
  • Close communication (even when not onsite) with location manager, assistant managers, COO, and CEO through GroupMe to provide clear communication regarding rooms, repairs, customer service, and operations.
  • Ensuring that company guidelines are followed.
  • Maintaining a safe and clean work environment.
  • Scheduling Escape Room Adventures over the phone and in-person.
  • Close communication with Director of Sales regarding current booking procedures, promotions, and policies.
  • Providing training to employees on Escape Room processes, check-in, and lounge.
  • Delegating tasks to employees to ensure rooms and day-to-day operations run smoothly.
  • Supervising, leading and motivating employees.
  • Running Escape Rooms as needed.
  • Preparing and serving drinks as needed in the lounge.
  • Communicating with guests regarding TERUSA product and policies.
  • Ability to convey the TERUSA product with high efficiency and attention to detail.
  • Guiding and interacting with customers through all aspects of their Escape Room Adventure
  • Monitoring customer satisfaction, as well as managing and resolving customer complaints (including reporting any issues to upper management immediately).

Job Requirements include:

  • Positive attitude
  • Good team player, working to provide a 5-star experience for every customer.
  • Able to multi-task effectively and efficiently.
  • Must have full availability (7 days a week, 52 weeks a year), including holidays.
  • Must be on time for every shift and scheduled meetings.
  • Must be in uniform as set forth by The Escape Room USA handbook.
  • Willingness to accept constructive criticism and enact necessary changes in order to be a better Assistant Manager.
  • Ability to follow directions and ask questions as needed.
  • Must be able to handle physical activity such as deep cleaning, standing, crawling, bending, lifting 20-40 pounds, etc. as needed for the job.
  • Willingness and ability to adhere to company policies and be guided by company's Core Values while at work.
  • May be expected to stay late or come in early depending on the needs of the company.

Skills and Abilities include:

  • Passion for Escape Rooms/entertainment experiences.
  • Desire to provide a 5-star experience to every team and guest.
  • Flexibility and teachability.
  • Great communication skills (conversing with guests, management, and staff, as well as giving clear hints and instructions).
  • Commitment to immersive atmosphere while running rooms.
  • Outgoing personality.

Pluses (but not required):

  • Prior managerial experience.
  • Prior experience playing escape rooms.
  • Prior experience in the customer service or entertainment industry.
  • Theater, improv, and public speaking experience.

This position is full-time with expected hours each week will be approximately 40-50. Benefits for full-time employees include health insurance, dental insurance, vision insurance, 401(k) program, PTO, and competitive pay.